DENTON, Texas (October 26, 2009) Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the J.D. Power and Associates 2009 Medium Duty Truck Customer Satisfaction StudySM in the conventional medium duty truck segment. Peterbilt has earned the highest in customer satisfaction among conventional medium duty trucks three out of the last four years.
This prestigious honor represents the focus and efforts of the entire Peterbilt organization and our dealer network who strive to exceed customers expectations by providing superior services and support, said Bill Jackson, Peterbilt General Manager and PACCAR Vice President. Peterbilts customers have recognized our industry leadership in vehicle performance, cost of ownership and customer satisfaction through the J.D. Power and Associates award.
In the study, J.D. Power and Associates reported that Peterbilts strengths continue to be not only the ride and cab design, but also reliability and return on investment. Peterbilt ranks highest in customer satisfaction, including the highest scores in the vehicle performance and cost of ownership factors. The J.D. Power and Associates study is based on interviews with over 1,600 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium duty trucks.
Peterbilt provides the industrys most comprehensive lineup of medium duty vehicles including the Class 5 Model 325 for customers seeking an easy to operate, reliable and affordable truck; the Class 6 Model 330 truck which can be configured for non-CDL operation; the all-new true Class 7 Model 337 for the majority of medium duty applications, such as van body and beverage distribution; and the all-new Model 348 for more robust vocational applications in the medium-duty segment. Peterbilt also offers two cabover vehicles the Class 6 Model 210 and the Cass 7 Model 220 for applications requiring a tight turning radius, ease of operation and high-volume payload capacity. Both vehicles can also be configured for non-CDL operation.
All Peterbilt medium duty vehicles provide an unsurpassed combination of comfort and reliability. The complete lineup features an all-new ergonomically designed driver display package including a gauge package that is easy to read and provides key vehicle performance data. An optional GPS system provides easy navigation in the most difficult urban environments. A new HVAC system not only improves air flow, but also reduces maintenance costs. Power windows, mirrors and lock switches are located in the new door pad and dual cup holders provide added convenience.
Peterbilts medium duty lineup is available with a choice of two proprietary, fuel efficient engines, the PACCAR PX-6 and PACCAR PX-8. Advanced electronics help these engines run smoothly and more efficiently as well as reduce service costs. PACCAR PX engines provide a wide range of horsepower and torque and outstanding fuel economy for greater overall performance.
Through its 250 North American dealer locations, Peterbilt also provides a comprehensive array of TruckCare® programs to support its full lineup of vehicles, including hybrids, with aftermarket support programs. Customers enjoy industry leading service and support, including preventive maintenance plans, expedited QuickCare services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-Peterbilt.
Based in Denton, Texas, Peterbilt Motors Company combines a global reputation for industry leading design, innovative engineering and fuel efficiency solutions, with superior quality to engineer a truck that stands as the "Class" of the industry. For more information about Peterbilt, visit www.peterbilt.com