PETERBILT RANKS HIGHEST IN CUSTOMER SATISFACTION AMONG CONVENTIONAL MEDIUM-DUTY TRUCKS IN J.D. POWER AND ASSOCIATES STUDY
 

DENTON, Texas (November 26, 2007) – Peterbilt Motors Company is the highest ranked manufacturer in the J.D. Power and Associates 2007 Medium-Duty Truck Customer Satisfaction StudySM in the conventional medium-duty truck segment.   Peterbilt has been ranked the highest in customer satisfaction among conventional medium duty trucks two years in a row. 

“This prestigious honor represents the tireless efforts of the entire Peterbilt organization and our dealer network who strive to exceed customers’ expectations by providing superior services and support, as well as vehicles of the highest quality and overall performance,” says Bill Jackson, Peterbilt General Manager and PACCAR Vice President.  “We are so pleased that our customers recognize this effort and have overall rated Peterbilt the highest in our industry.”

Peterbilt received the highest scores in the two factors that have the biggest impact on overall conventional product satisfaction – quality and performance, as well as in the cost of ownership factor.  In each of the five areas that make up the performance factor, Peterbilt scored the highest of all OEM’s, leading in interior, exterior, ride, handling and braking, engine and transmission satisfaction.

The J.D. Power and Associates study is based on interviews with nearly 1,500 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium-duty trucks.  

Complete Medium Duty Product Lineup

Peterbilt provides the industry’s most comprehensive lineup of medium duty products.  Peterbilt offers four conventional vehicles – the new Class 5 Model 325 for customers seeking an easy to operate, reliable and affordable truck; the Class 6 Model 330 truck which can be configured for non-CDL operation; the true Class 7 Model 335 for the majority of medium duty applications, such as van body and beverage distribution; and the Model 340 for more robust vocational applications in the medium duty segment.  Peterbilt also offers two cabover vehicles – the Class 6 Model 210 and Class 7 Model 220 for applications requiring a tight turning radius, ease of operation and high-volume payload capacity.  Both vehicles can also be configured for non-CDL operation.

“From Class 5 to Class 7 products, Peterbilt offers customized solutions for medium duty applications for durability, reliability, performance and value,” says Larry Reding, Peterbilt Assistant General Manager – Sales and Marketing.  “This latest J.D. Power Award further emphasizes Peterbilt’s ability to serve all customers for this important market segment.”

Peterbilt Motors Company, a division of PACCAR Inc (Nasdaq: PCAR), manufactures premium quality trucks for a wide range of markets, including over-the-road, construction, municipal and medium-duty.  Based in Denton, Texas, Peterbilt combines classic styling, innovative design and superior-quality features in a custom-engineered truck that stands as the "Class" of the industry.  Through its 225-plus North American dealer locations, Peterbilt also provides a comprehensive array of TruckCare® aftermarket support programs, including preventive maintenance plans, expedited QuickCare services, automated parts inventory replenishment and 24/7 complimentary Customer Assistance through 1-800-4-Peterbilt.  For more information about Peterbilt, visit http://www.peterbilt.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction.  The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.